Return and Refund Policy

Effective Date: 01/01/2024
At Mejoria Bakery Concepts Private Limited (“Mejoria Bakery”), we value your satisfaction and strive to provide you with the best products and services. This Return and Refund Policy explains the terms and conditions for returning products and requesting refunds.

1. Eligibility for Returns

1.1. We accept returns under the following conditions:

The product is defective, damaged, or incorrect at the time of delivery.
The return request is made within 2-3 days of receiving the product.

1.2. The following items are non-returnable:

Perishable products such as baked goods or fresh items.
Products that have been opened, used, or tampered with.
Customized or made-to-order items.

2. Return Process

2.1. To initiate a return, please contact our customer support team at (info@mejoria.in or +91-87775 75992) with the following details:

Order number
Reason for return
Photographs of the product (if applicable)

2.2. Once your return request is approved, you will receive detailed instructions on how to return the product. Returns must be sent to the address provided by our customer support team.
2.3. Customers are responsible for shipping costs for returning non-defective products. For defective or damaged items, Mejoria Bakery will bear the return shipping costs.

3. Refund Policy

3.1. Refunds are issued under the following circumstances:

The returned product is received in its original condition.
The return is approved after inspection.

3.2. Refund options include:

Store credit for future purchases
Refund to the original payment method (may take 2-3 business days to process).

3.3. Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product).

4. Replacement Policy

4.1. If a replacement is preferred over a refund, we will arrange for a replacement product to be shipped at no additional cost, subject to stock availability.
4.2. If the replacement product is unavailable, a full refund or store credit will be issued.

5. Non-Delivery Claims

5.1. If your order does not arrive within the estimated delivery timeframe, please contact our customer support team within [Insert timeframe, e.g., 14 days] from the expected delivery date.
5.2. Non-delivery claims will be investigated, and if valid, a refund or replacement will be provided.

6. Changes to the Return and Refund Policy

6.1. Mejoria Bakery reserves the right to update or modify this Return and Refund Policy at any time. Changes will be posted on this page, and the updated policy will apply to all orders placed after the effective date.

7. Contact Information

7.1. For questions or assistance regarding returns and refunds, please contact us at:
Mejoria Bakery Concepts Private Limited
8 Dr Sarat Banerjee Road , Kolkata 700029 India
info@mejoria.in
+91 8777575992

Thank you for choosing Mejoria Bakery Concepts Private Limited. We are committed to ensuring your satisfaction!